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Global support

Truly Global Support

With support teams in North America, Europe and Asia Pacific, we deliver individual support and remote troubleshooting to all our clients.

Great support is in our DNA

Providing impactful support is part of our ethos at IcePortal. We believe great things happen when exceptional support is provided. We take great pride in not only bringing advanced technology to the hospitality landscape, but also providing great support to ensure you are making the most out of our solutions.

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Support Offices

Phone Support

US & Canada

Shijicare Customer Portal:
‍https://support-intl.shijigroup.com/
Technical Support: +1 404 948 4430
Mon-Fri: 9am-9pm (local time)

Asia Pacific

Shijicare Customer Portal:
‍https://support-intl.shijigroup.com/
Technical Support: +86 10 59325376
Mon-Fri: 9am-5:30pm (local time)

France

Shijicare Customer Portal:
‍https://support-intl.shijigroup.com/
Technical Support: +33 97 459 2743
Mon-Fri: 9am-5pm (local time)

Germany

Shijicare Customer Portal:
‍https://support-intl.shijigroup.com/
Technical Support: +49 89 4120 7181
Mon-Fri: 9am-5pm (local time)

Netherlands

Shijicare Customer Portal:
‍https://support-intl.shijigroup.com/
Technical Support: +31 85 001 2706
Mon-Fri: 9am-5pm (local time)

Spain

Shijicare Customer Portal:
‍https://support-intl.shijigroup.com/
Technical Support: +34 931 22 43 48 
Mon-Fri: 9am-5pm (local time)

United Kingdom

Shijicare Customer Portal:
‍https://support-intl.shijigroup.com/
Technical Support: +44 2039 620 359
Mon-Fri: 9am-5pm (local time)

EMEA

Shijicare Customer Portal:
‍https://support-intl.shijigroup.com/
Technical Support: +48 32 224 72 75
Mon-Fri: 9am-5pm (local time)

Email Support

Email: iceportal.support@shijigroup.com

Cases will be tracked through our internal ticketing system and escalated as needed per our contractual SLAs.

‍Please note, this email address replaces all previous IcePortal support contact emails.

Online Support

Please register an account at our self-service Customer Ticketing Portal.

Customer Ticketing Portal

As always, feel free to contact us directly should the need arise, and we look forward to our continued partnership with you.

CONTACT US

Let’s talk about your ideas

Call or send us a message to request a callback, and one of our customer representatives will contact you shortly.

iceportal.info@shijigroup.com

Contact Us
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Email
iceportal.support@shijigroup.comiceportal.info@shijigroup.com
Phone
+1 (954) 893-6778
Address

IcePortal, a Shiji (US) brand
4601 Sheridan St.
Suite #600
Hollywood, FL 33021
United States

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