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Truly Global Support
With support teams in Americas, EMEA and Asia Pacific, we deliver individual support and remote troubleshooting to all our clients.
Great support is in our DNA
Providing impactful support is part of our ethos at IcePortal. We believe great things happen when exceptional support is provided. We take great pride in not only bringing advanced technology to the hospitality landscape, but also providing great support to ensure you are making the most out of our solutions.
Support Offices
Phone Support
Technical Support: +1 404 948 4430
Mon-Fri: 9am-9pm (local time)
Technical Support: +86 10 59325376
Mon-Fri: 9am-5:30pm (local time)
Technical Support: +33 97 459 2743
Mon-Fri: 9am-5pm (local time)
Technical Support: +49 89 4120 7181
Mon-Fri: 9am-5pm (local time)
Technical Support: +31 85 001 2706
Mon-Fri: 9am-5pm (local time)
Technical Support: +34 931 22 43 48
Mon-Fri: 9am-5pm (local time)
Technical Support: +44 2039 620 359
Mon-Fri: 9am-5pm (local time)
Technical Support: +48 32 224 72 75
Mon-Fri: 9am-5pm (local time)
Email Support
Email: sdssupport@shijigroup.com
Cases will be tracked through our internal ticketing system and escalated as needed per our contractual SLAs.
Please note, this email address replaces all previous IcePortal support contact emails.
Online Support
Please register an account at our self-service Customer Ticketing Portal.
As always, feel free to contact us directly should the need arise, and we look forward to our continued partnership with you.